Business process outsourcing (BPO) has become an important part in conducting business worldwide. Almost all tasks that are involved in the operations of companies such as administration, manufacturing, accounting, customer service, sales/marketing, etc. can be outsourced. The process helps improve productivity at a cost-effective way without sacrificing quality. However, companies can only reap the full benefits that outsourcing provides if it is done properly. How we can help to outsource the right people that companies need is the primary aim of this article.
Where to outsource qualified workers should be the first issue to consider. There are many countries in Asia that offer cheap labor but often, the quality of workers they supply are usually commensurate only to the cheap price they ask. In short, you only get your money’s worth in terms of quality and capabilities of the labor you are provided with. This is not actually bad if the outsource manufacturing does not require special skill or expertise, so why should you pay more, indeed?
With the current global economic trend, cheap labor is becoming scarce. The prevailing exchange rates of the US Dollar force most countries to re-evaluate their prices of the products they export, including that of the labor. Hence, the more reason for outsourcing countries to demand to get their money’s worth in hiring people. They still want to hire the best at the most cost-effective terms.
China, and other Asian countries are still good sources of workers. There are several reasons that brought about this phenomenal growth of the industry in this country. The fluency of the Chinese in the business English is among them. This qualification of their employable workers in this aspect surpasses even those who are in English-speaking countries, including the United States.
This language issue cannot be ignored since English is considered the universal language in the global business. Language is important in minimizing misunderstandings and confusions in business operations and transactions caused by communication differences like pronunciation, dictions, interpretations, etc.